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Checkout User Flow

Product Selection
To place an order for any of the products on Aarushi Electicals The user needs to select the products from the store page & add the desired product to the cart.

To do this click the ADD TO CART button on the product page or any category or home page.

If you need to purchase just one item you can also click BUY NOW button. You will be directly directed to the checkout page.

Review Cart
After adding the product to the cart, the customer needs to proceed to checkout to complete the ordering process—the checkout button is on the top right corner with a cart icon in it.
Stock Availability
This Website is a product Catalogue & not a regular E-commerce website. This means that the stock availability of the products are confirmed after your order.

To avoid the hassle of refund you can place the order with payment mode COD(Cash on Delivery). This is treated as an inquiry by our team & they check the stock and take confirm order post that.
Gst Invoice
Please enter your GST details in the Address Section and we will provide you with GST invoice for your Order.
Checkout and Payment
To proceed, the user needs to provide their details like name, email, mobile number, & address. We suggest registering an account so you can track your order better.

To notify us about anything about the order or if you need a GST invoice, you need to mention it in the comment section so our team can follow it accordingly.

After providing the details, the user completes the payment for the order.

Once the payment is made, the user comes to an order success page. From here you can go to your account and review your order.
Avail 1% Discount on Your Purchase
You can avail a 1% discount if you choose to pay via UPI or bank transfer, as we save on payment gateway charges.

The order will still be processed through the website, and the rest of the process remains the same.
Order Confirmation
After placing the order, you will get confirmation of the order on your email, SMS and whats app. You will receive an order id to track your order from the track your order section. You will also get a confirmation email regarding the payment you have made and your payment receipt in your email.
COD Orders
We offer Cash on Delivery (COD) for your convenience. You can place your order without making any advance payment.

The full payment can be made in cash at the time of delivery. Please ensure availability to receive the order, as COD orders once confirmed cannot be canceled.

For any queries, feel free to contact our support team.
Order Processing
We have a Unique E-commerce Model as we aim to create largest lighting platform for our customers. Our focus is to make you available with maximum Lighting products for your choice and convenience. Thus we cannot make sure every item listed on the website is available in stock all the time. To Know more check Order Processing Page
Order Shipment
Once your order is packed and ready for shipment, we will arrange a pickup from our shipping partner. After the material is picked up, you will receive a tracking number to track your order.

In case of any unforeseen delay in your shipment, you can raise a support request with our team, and we will make every effort to expedite the delivery.

Please note that due to the unique nature of lighting products, certain shipments may require special handling.
Shipping Charges
Shipping charges may vary depending on the product and delivery location. The applicable shipping cost will be calculated and displayed at checkout before you complete your order.
Receiving Shipping
Any Damage to products in transit is our responsibility and we will send spares for that.

Please make a package opening video or any transit damage claims
After Sales Service
For branded Products best way to get quick customer care service, is to contact the Customer care center of the concerned Brand.

In any case our team is always at your service and for any purchase through us we are committed to provide you complete after sales service.
Need help Placing the Order
Any time you face any problem, please Contact Us to offer you telephonic support while placing the order.

If you receive an email reminder to complete your payment while you have already successfully made the payment and your order is already generated in our system, ignore that email.

If you need any alteration or support after placing the order, please raise a ticket in our Support Center so our team can do the needful.