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Go to the shopFrequently asked questions
Q 1: Will you Provide Lighting Design for Premises?
Ans: Yes, we provide lighting design for premises after receiving confirm enquiry
Q 2: Do you have technical team who can understand BOQ Requirement?
Ans. Yes, we have professionally trained technical team which provide rate as per requirement of tender.
Q 3: Are You dealing on multiple brands?
Ans: Yes, we are dealing in India’s top reputed brands like (Philips/ Havells/Wipro/Crompton/ LT/ Halonix/Eveready/Usha/Orient/Bajaj/Polycab)
Q 5: What is TTR?
Ans: Type Test Reports which we provide for all LED Fixture.
Q5. Order Processing, Shipment & Order Tracking
Q: Where do you ship from?
A: All products are shipped from our warehouse in Burari Delhi you can also pick up the orders from their if you want.
Q: Is shipping to my pin code available
A: We ship all over India. We also ship through Indian post that covers the whole of India. If still there is an issue, we will refund your money
Q: I checked out the shipping ETA on the product page, but I need this item sooner! Can you ship it any faster?
A: If you need your product faster than what is estimated, we may be able to offer overnight or two-day delivery at an additional charge. You can raise such a request and our team can update the shipping options on the phone and can choose the suitable option by paying the corresponding charges.
Q: What shipping service do you use?
A: We have a tie-up with SHIP ROCKET experts in E-commerce deliveries. They have further many shipping companies like Blue Dart, Delivery on board with them which handle the shipment. Everything is well organized, and you will get regularly updated on the status of your shipments. If you need shipment through any particular shipping company, we can arrange that if it is feasible on extra cost usually only on orders above 25000 rs.
Q: Do you ship overseas or outside India?
A: Absolutely! Please contact us and provide your shipping address and we will be glad to give you estimated shipping charges before purchase.
Q: I placed my order. How long until it ships?
A: Shipping of order takes 2-3 days as we pack the goods, and the shipping company then picks up the goods. If you have ordered a customized product, it may take time as specified to ship your product. . You can use Track Your Order segment on the website to get updates regarding your order.
Q: In how many days will I receive the order?
A: We ship most orders through the surface, which may take 6-10 days, depending on your location, to reach you. As soon as the goods are picked up you will receive an SMS and email from our shipping partner, SHIP ROCKET, and they give you an AWB no. You can use Track Your Order segment on the website to get updates regarding your order.
Q: How do I track my order?
A: There is a Track Your Order order tab on our website in which you enter your AWB number to receive live updates on your orders. As soon as the goods are picked up you will receive an SMS and email from our shipping partner, SHIP ROCKET and they give you an AWB no. also.
A: All products are shipped from our warehouse in Burari Delhi you can also pick up the orders from their if you want.
Q: Is shipping to my pin code available
A: We ship all over India. We also ship through Indian post that covers the whole of India. If still there is an issue, we will refund your money
Q: I checked out the shipping ETA on the product page, but I need this item sooner! Can you ship it any faster?
A: If you need your product faster than what is estimated, we may be able to offer overnight or two-day delivery at an additional charge. You can raise such a request and our team can update the shipping options on the phone and can choose the suitable option by paying the corresponding charges.
Q: What shipping service do you use?
A: We have a tie-up with SHIP ROCKET experts in E-commerce deliveries. They have further many shipping companies like Blue Dart, Delivery on board with them which handle the shipment. Everything is well organized, and you will get regularly updated on the status of your shipments. If you need shipment through any particular shipping company, we can arrange that if it is feasible on extra cost usually only on orders above 25000 rs.
Q: Do you ship overseas or outside India?
A: Absolutely! Please contact us and provide your shipping address and we will be glad to give you estimated shipping charges before purchase.
Q: I placed my order. How long until it ships?
A: Shipping of order takes 2-3 days as we pack the goods, and the shipping company then picks up the goods. If you have ordered a customized product, it may take time as specified to ship your product. . You can use Track Your Order segment on the website to get updates regarding your order.
Q: In how many days will I receive the order?
A: We ship most orders through the surface, which may take 6-10 days, depending on your location, to reach you. As soon as the goods are picked up you will receive an SMS and email from our shipping partner, SHIP ROCKET, and they give you an AWB no. You can use Track Your Order segment on the website to get updates regarding your order.
Q: How do I track my order?
A: There is a Track Your Order order tab on our website in which you enter your AWB number to receive live updates on your orders. As soon as the goods are picked up you will receive an SMS and email from our shipping partner, SHIP ROCKET and they give you an AWB no. also.
Q 6: What is LM79 Report?
Ans: LM79 Report define Technical Parameters of LED Fixtures.
Q 7: What is LM80 Report?
Ans: LM80 Report Define Technical Parameter of LED Chip.
Q 8: Did you Supply Material FOR at site?
Ans: Yes, material can reach FOR at site depend on project-to-project terms & conditions.
Q 9: Do you have your own logistic?
Ans: Yes, we have our own vehicle for delivery in Delhi NCR.
Q 10: Will you Provide Installation of Fittings?
Ans: Yes, we provide suppling & installation service depend on site condition.
Q 11: What is your repair and replacement policy?
Ans. We provide repair/ replacement onsite at all India basis and has single complaint window for all brands.
Q 12: Tell me Your Customer Details?
Ans: Our Customer is Relexo, MES, CPWD, PWD, NBCC, Railway, Suzuki etc.
